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This Document, together with the documents referred to within tell you the entire Terms and Conditions on which Polygon Pets Limited sell any (Services or Products) listed on (our website). Please read these terms and conditions carefully. Using this Website constitutes your acceptance of our entire Terms and Conditions together with our Privacy Policy and information on Cookies, regardless of whether or not you choose to register with us. If you do not accept these Terms and Conditions, you must stop using Our Website immediately.



Our Website is owned and operated by Polygon Pets Limited, a limited company registered in England & Wales with registration number 09689972. Our Registered and main trading address is: Unit 13 Chantry Park, Cowley Road, Nuffield Industrial Estate, Poole, Dorset BH17 0UJ. Our email address is:



By using the website you consent to have read, understood and agreed to the terms of our Privacy Policy which tell you how we use your personal information under GDPR.



All prices are quoted in UK Pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) but are generally exclusive of delivery charges. All Goods are subject to availability and may be withdrawn at any time. We aim to ensure that all prices on display on the Website at are accurate. The price of an item is the price on the day of your order. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order where you will have the opportunity to cancel the order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by email or telephone to inform you of this and to suggest an alternative or we may have to cancel your order. Where this is part of a larger order, we will process and dispatch the available Goods to you in the normal manner. Goods can not be processed until payment has been made and received in full. All payments must be in Pounds Sterling. We accept payment by Visa and MasterCard.



If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.



On receipt and dispatch of your order – you will receive notifications by email  confirming your order and delivery details.



You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging, unopened and undamaged.

Your item needs to have the receipt or proof of purchase.

NB: Please note Loyalty Gift Cards cannot be returned, exchanged or refunded. See full Terms & Conditions - Loyalty Gift Cards for information.


Requesting a Refund

Within the 14 calendar days from receipt of the your item, you must contact: to request a refund where you will be provided with a returns number and address.


Once we receive your item, we will inspect it and notify you that we have received your returned item.We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.



Delivery methods, according to the item, are generally sent via UK standard delivery (5-7 days). Shipping cost and options are displayed separately to product cost.

Shipping for Wholesale will be stipulated at time of enquiry and may vary depending on quantity and destination. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



We will not ask for the damaged goods to be returned to us, instead we will replace the faulty/damaged product at no additional cost.



If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

rectify any shortage or non or incorrect delivery; or

replace or repair any Products that are damaged or defective;

or refund you the amount paid by you for Products under the Returns Policy


Polygon Pets Limited makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. Any articles and materials displayed on our Website are provided for information only. We recommend that you obtain specific advice in connection with any particular query.


We will use all reasonable endeavours to carry out our obligations, but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays or Force Majeure Event. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data. We will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods. No part of these terms is intended to constitute an exclusion of any liability, which cannot be excluded under applicable law.



The contract between You and Us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.



By using the Website you agree to respect the Intellectual Property rights of Polygon Pets Limited and will refrain from using any material contained within it. You may not create any links to our Website from another Website without our express written consent.



At Our discretion, We may terminate your access to our Website at any time if we decide You are in breach of these Terms.



The following general provisions apply both in respect of our Website Terms of Use and Conditions of Sale (“Terms and Conditions”).

All notices shall be in writing and may be served by sending them by recorded delivery post to Polygon Pets Limited at Unit 13 Chantry Park, Cowley Road, Nuffield Industrial Estate, Poole, Dorset BH17 0UJ. Nothing in these Terms and Conditions shall give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Our failure to insist upon the strict performance of any of your obligations under these terms and conditions shall not be construed as a waiver and shall not affect our rights to require strict performance of such obligations. If any provision of these Terms and Conditions or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part shall not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which shall remain in full force and effect.


These Terms and Conditions will in no circumstances create a relationship of agency or partnership between Polygon Pets Limited and you.


English law will apply to these Terms and Conditions and the parties agree to submit to the exclusive jurisdiction of the English courts. However, this will not affect your statutory rights if applicable consumer law requires application of another law (such as the law of your country of residence).



Amongst Our website, you may find links or references to third party materials and websites. We do not endorse, authorise or control those websites and therefore accept no liability in respect of the content or your use of those websites. Our Website may show (Third Party Ads) presenting links to alternative website, products, and/or services. We are not responsible for the availability, losses or damages of any Third Party Ads nor any of its affiliates.



You are free to stop using our Services at any time. We reserve the right to suspend your access to the Services if you are in breach of these Terms and Conditions.  



Changes to this Policy may occur from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects our Terms and Conditions. Any changes will be immediately posted on Our Website and you will be deemed to have accepted the terms of this Policy on your first use of Our Website following the alterations. We recommend that you check this page regularly.

Dated: 1st January 2024

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